The device is connected successfully 3D Printer, but no image shows on the screen.

1. Check if the calibration file is correct. If not then download the right calibration file, and follow the following the steps.

Click file-Importcalibration-Network download

2. Check whether the distance between the scanner and the object is proper.

In the turntable mode: the distance between the scanner and the turntable is about 250mm-350mm;

In the handheld mode: the distance between the scanner and the scanned object is about 300mm.

3 Install PotPlayerSetup64_1.7.21523.0

Install PotPlayerSetup64_1.7.21523.0http://www.ipotplayer.com/

After the installation is finished, follow the following steps: click PotPlayer - open - device settings -webcam - device - select ICT CameraA and ICT CameraB - open device.

Then check if there is any video from cameras. If the answer is no, that means the computer system is not compatible with the camera, then please reinstall the computer system or change a computer., but no image shows on the screen-3D Printer.


1. Check if the calibration file is correct. If not then download the right calibration file, and follow the following the steps.

Click file-Importcalibration-Network download

2. Check whether the distance between the scanner and the object is proper.

In the turntable mode: the distance between the scanner and the turntable is about 250mm-350mm;

In the handheld mode: the distance between the scanner and the scanned object is about 300mm.

3 Install PotPlayerSetup64_1.7.21523.0

Install PotPlayerSetup64_1.7.21523.0http://www.ipotplayer.com/

After the installation is finished, follow the following steps: click PotPlayer - open - device settings -webcam - device - select ICT CameraA and ICT CameraB - open device.

Then check if there is any video from cameras. If the answer is no, that means the computer system is not compatible with the camera, then please reinstall the computer system or change a computer.

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